Join the team

Interested in Working at Cole Tech?

We’re always looking for people who care about great customer service as much as we do. We invest in training, pay attention to our people, and treat our clients like family — and we want teammates who do the same.

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Now hiring

Open Positions

We hire for attitude and train for skill. If you like solving problems and talking to people, read on.

Helpdesk Dispatch

OpenTulsa, OK · Full-time · Reports to Service Delivery Manager

As a Helpdesk Dispatch, you’ll be at the forefront of our service delivery team, reporting to the Service Delivery Manager. Your main responsibilities will include documenting and prioritizing service requests from customers, whether through phone calls, emails, text messages, chats, or tickets.

In this role, you represent our organization’s voice. Additionally, you may be asked to help out with occasional tasks and make outbound calls to our existing clients.

Responsibilities

  • Document and respond to service requests from customers.
  • Monitor the ticket queue and action assigned tasks.
  • Document work performed and the associated time spent.
  • Develop and maintain documentation of customer environments, baseline configurations, and work instructions.

Required soft skills

  • Exceptional customer service
  • Effective oral and written communication
  • Attention to detail and excellent organization

Qualifications & experience required

  • High School Diploma or GED

Beneficial to have

  • CompTIA ITF+
  • Microsoft Certified Fundamentals
Apply for this role

Field Technician

OpenTulsa, OK · Full-time · Reports to Service Delivery Manager

As a Field Technician, you’ll be at the forefront of our service delivery team, reporting directly to the Service Delivery Manager. Your main duties will involve visiting customer sites to handle service requests and projects.

As you represent Cole Tech, maintaining a professional appearance, having strong communication skills, and delivering excellent customer service are essential. Continuous learning is vital in the IT industry, and we prioritize it by allocating time for on-the-job training and skill development to enhance your ability to support our customers effectively.

Responsibilities

  • Document and respond to service requests from customers.
  • Monitor the ticket queue and action assigned tasks.
  • Document work performed and the associated time spent.
  • Develop and maintain documentation of customer environments, baseline configurations, and work instructions.
  • Work with the team to install, configure, maintain, troubleshoot, and repair Windows and macOS desktops, laptops, and tablets.
  • Support iOS and Android tablets and smartphones.
  • Support productivity and line-of-business applications.
  • Install and maintain network cabling, switches, wireless access points, and firewalls.
  • Administer Hyper-V and VMware hypervisors, Windows and Linux servers.
  • Maintain NAS devices, storage area networks, and local and networked printers and scanners.
  • Support Microsoft 365, Google Workspace, Microsoft Azure, and Amazon Web Services.
  • Support public branch exchanges, telephones, headsets, and paging systems.
  • Complete assigned continuing education goals.
  • Mentor and train junior technicians.

Required soft skills

  • Professional and well-groomed appearance
  • Effective oral and written communication
  • Exceptional customer service
  • Attention to detail and excellent organization
  • Critical thinking and problem-solving skills
  • Drive for continuous improvement and lifelong learning

Qualifications & experience required

  • High School Diploma or GED
  • Class D Driver’s License
  • CompTIA A+ (or equivalent education/experience)
  • Microsoft Certified Fundamentals (or equivalent education/experience)

Beneficial to have

  • Degree in a relevant field of study
  • CompTIA Network+, Server+, Security+ or Cloud+
  • Microsoft Certified Associate
  • Apple device support
  • Fortinet Certified Fundamentals
Apply for this role
Application

Apply now

Complete the form below and attach your resume. Prefer email? Send your resume to info@cole.tech or call us on (918) 236-1239 with any questions. We reply to every application.

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Cole Tech is an equal opportunity employer and participates in on-the-job training for our technical team.

Not sure which role fits you?

Get in touch and we’ll help you figure it out.

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